FAQ'S

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet. 

RETURNS & EXCHANGES

All sales at Flexana are considered final. We do not accept returns or offer refunds for any reason other than if the product arrives damaged. If you receive a damaged item, please contact us and document your order with clear photos of the damage and your order information. 

We will review the case and, if eligible issue a refund or replacement

How do I cancel my order?

Orders can't and will not be canceled after 48 Hours! If you no longer want your item please email within 48 Hours after that production begins and we can't revert your payment.

So please Be aware 

How do I track the progress of an order?

Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

For further information please contact our support staff.